Legal, support, and game information for lucky-reel.fun

General rule

Payments on lucky-reel.fun apply to virtual chips or other virtual items used inside the service. Once virtual items are credited or consumed, refunds are generally not available unless required by law or unless the crediting process failed because of a verified technical issue.

When a refund request may be reviewed

• The purchase was billed but virtual items were not delivered
• The transaction was duplicated because of a confirmed system error
• Access to the account was compromised and the claim is supported by evidence
• A refund is otherwise required under applicable consumer law

What is usually not refundable

We normally do not refund purchases based only on changed preference, accidental gameplay spending after delivery, dissatisfaction with game outcomes, or misunderstandings about the non-cashable nature of virtual chips.

How to request review

Send the account email, purchase date, payment reference, and a short explanation to support@lucky-reel.fun. We may request additional information before making a decision.